The province has created a phone service to provide non-medical information about COVID-19, including the latest information on travel recommendations and social distancing. Information is available in more than 110 languages, 7:30 am – 8:00 pm at 1-888-COVID19 (1-888-268-4319) or via text message at 1-888-268-4319.

Vaccine information

Caring for patients

Care During COVID-19

We know the coming months of the pandemic will be challenging for most people – in particular, for those populations who are more likely to experience severe effects of COVID-19 or who are marginalized by health care and other support systems.

Family physicians can hold anticipatory discussions with community members to help them maintain health, stay mentally resilient, manage chronic conditions, and prepare for any potential upsurges in COVID-19 cases.

The following resources are tools to support family physicians in providing care to priority and marginalized populations throughout the COVID-19 pandemic.

Care During COVID-19 Series

These one-pagers provide guidance, reminders and links to trusted resources relevant to caring for specific populations throughout the pandemic.

Cultural Safety and Humility
Family physicians have a role to play in ending systemic racism in health care. Indigenous communities and individuals are disproportionately affected by health, geographic and economic vulnerabilities, as well as racial biases in the health care system. Here are some resources to support you in practising the culturally safe, humble and trauma-informed care that is urgently needed.

Poverty Tool
Many patients are facing unexpected economic adversity because of the pandemic. The BC version of the Poverty Tool incorporates local resources and supports to help family physicians and other health care providers screen for and respond to poverty concerns in their patients.

Family physicians should also be aware of emergency benefits available to patients facing hardship:

Additional Resources
Maintaining your own health and resilience is equally important in the pandemic response. Please refer to our Resilience and Wellness webpage.

Culturally safe and humble resources

COVID-19 information

Caring for ourselves and each other
The BCCFP recognizes the extraordinary efforts of BC’s family physicians, their teams, and their families in the face of this unprecedented pandemic.  Please take care of yourselves.

Wellness graphics

We know these wellness tips, designed for you to share on social media, will not be sufficient to overcome the significant stressors you and your loved ones are facing; but they are small, meaningful things that can help you stay resilient during this hard time. We hope they help.

A team at Kootenay Lake Hospital, led by emergency room physician Dr. Linda Johansson, created “love is contagious” downloadable stickers, buttons and signs to remind the community that a positive attitude of love and empathy can be contagious. The artwork was created by Marian Lowe from Nelson, BC. Download the resources below for use in your community.

Managing your practice

Supervising learners