Virtual Care in the Patient’s Medical Home spells out the role of virtual care as a pathway for patients to access comprehensive and continuous care through family practices that complements rather than replaces the in-person delivery of health care services.

The COVID-19 pandemic has rapidly shifted the requirements of access to primary care, affecting family physicians, their community-based practices, and patients in their care. This supplement clarifies the role of virtual care in the interprofessional vision of the Patient’s Medical Home while recognizing that more work needs to be done to address the digital divide and ensure there is equitable and socially accountable access to virtual care.

Support for virtual care must strive to add to the provision of continuous care rather than create a parallel system of episodic, disconnected access.

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